Privacy Policy

At Skylarkix (“we,” “our,” or “us”), accessible at skylarkix.com, we are deeply committed to protecting the privacy and personal data of our users. We understand the importance of trust and transparency in the digital age, and this Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Our Commitment to Privacy and Data Protection

Skylarkix is committed to maintaining the confidentiality, integrity, and security of your personal data. This commitment reflects our core values and the trust you place in us when using our website and services. We strive to align all data practices with privacy best practices and regulatory requirements to empower and protect our users.

2. Scope of This Policy and the Role of the Data Controller

This Privacy Policy applies to personal data collected through skylarkix.com and related services. In accordance with GDPR, Skylarkix serves as the “data controller” for any personal information submitted through our website. This role entails determining the purposes and methods of processing your personal information.

This policy applies to visitors, registered users, and customers who interact with Skylarkix by browsing our content, creating accounts, submitting forms, making purchases, or otherwise engaging with our services.

3. Categories of Data We Process

We process the following categories of personal data:

– Usage Data: Includes information such as browser type and version, IP address, device identifiers, pages viewed, access times, and the manner in which you interact with skylarkix.com. This data may be collected through automated technologies such as cookies and server logs.

– Account Data: Includes your full name, postal address, email address, phone number, and any other details provided when creating or managing an account.

– Profile Data: Encompasses preferences, purchase history, interests in products or services, and other behavior-based information associated with your interactions on skylarkix.com.

– Communication Data: Includes support inquiries, emails, feedback, and details exchanged through our contact forms and customer service channels.

– Technical Data: Covers device attributes (e.g., operating system, hardware model), system configuration, app versions, time zone settings, and connectivity data.

– Transaction Data: Contains payment gateway transaction IDs, order amounts, billing addresses, delivery instructions, and related purchasing data.

– Preference Data: Encompasses your preferences for marketing communications, language settings, consent choices, and other customizable aspects of your user experience.

4. Legal Bases for Processing Your Data

We process your personal data under the following legal bases as appropriate:

– Performance of a Contract: When processing is necessary to provide services you request or to fulfill transactions.

– Legitimate Interests: Where necessary for our operational interests, such as enhancing skylarkix.com, maintaining security, preventing fraud, and handling user inquiries, provided these interests do not override your fundamental rights.

– Consent: When required by law or where no other legal basis applies, we will request your explicit consent before processing (e.g., for marketing purposes).

– Legal Obligation: When necessary to comply with applicable legal statutes or enforceable governmental requests.

5. Your Rights Under GDPR and CCPA

You have the following data protection rights, subject to limitations and conditions provided by law:

– Right of Access: Request details about the personal data we hold about you.

– Right to Rectification: Request correction of incorrect, incomplete, or outdated information.

– Right to Erasure: Request deletion of your personal data, subject to legal or contractual obligations.

– Right to Restriction: Request the restriction of processing under certain conditions (e.g., while accuracy is contested).

– Right to Data Portability: Request your personal data in a structured, commonly used, and machine-readable format.

– Right to Object: Object to processing based on legitimate interests, especially direct marketing.

– Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time without affecting ongoing lawful processing based on prior consent.

Under the CCPA (California residents only), you also have:

– The Right to Know: Access the categories and specific pieces of personal data we have collected.

– The Right to Delete: Request deletion of personal information, subject to exceptions.

– The Right to Opt-Out: Direct us not to sell or share your personal information.

– The Right to Non-Discrimination: Receive equal service and pricing without discrimination for exercising your rights.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We employ industry-standard measures to secure your data, including:

– Encryption of data in transit and at rest using secure protocols.

– Role-based access controls to restrict handling of personal information to authorized personnel only.

– Regular system monitoring, security assessments, and intrusion detection.

– Staff privacy training to uphold data protection principles.

– Data backups and disaster recovery plans to ensure service continuity.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is entirely secure. We encourage you to protect your login credentials and notify us of any suspicious activity.

7. International Data Transfers

Skylarkix operates globally and may transfer your personal data to countries outside of your jurisdiction, including to servers located outside the European Economic Area (EEA). When we do so, we rely on appropriate safeguards such as European Commission-approved Standard Contractual Clauses and other legal mechanisms to ensure adequate protection.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. For example:

– Usage Data: Retained for up to 12 months for analytics and service improvement.

– Account and Profile Data: Retained as long as your account remains active and for up to 3 years thereafter for legal purposes.

– Communication Data: Retained for up to 2 years following the last interaction.

– Transaction Data: Retained for up to 7 years for legal and financial recordkeeping.

– Preference Data: Retained until your settings are updated or consent is withdrawn.

9. Cookie Policy

Skylarkix.com uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that enable core functionalities, customization, and analytics.

We use the following types of cookies:

– Essential Cookies: Necessary for key site operations, such as secure logins and shopping cart functionality.

– Functional Cookies: Support personalization features like language settings and user preferences.

– Analytics Cookies: Provide aggregated data on site traffic, visitor behavior, and performance metrics via third-party services such as Google Analytics.

– Performance Cookies: Help optimize load times and responsiveness.

10. Cookie Management and Compliance

Upon your first visit, we present a cookie consent banner in compliance with GDPR and CCPA. You may manage or withdraw your cookie preferences at any time via our site’s Cookie Settings interface or through browser controls. Residents of California may also opt out of the “sale” or “sharing” of personal data through our Do Not Sell My Personal Information link, where applicable.

11. Children’s Privacy

Skylarkix does not knowingly collect, solicit, or process personal data from children under the age of 13. If we learn that we have inadvertently collected data from such a user, we will promptly delete such information. Parents or guardians concerned about their child’s data should contact us at [email protected].

12. Policy Updates and Notifications

This Privacy Policy may be updated from time to time to reflect changes in legal obligations, technology, or Skylarkix’s operations. Whenever substantial changes are made, users will be notified through the website or direct communication. We encourage you to review this policy periodically to stay informed of how your data is protected.

13. Contact Us

For questions, data access requests, or concerns about this Privacy Policy or our data practices, please contact:

Email: [email protected]

We are committed to addressing your inquiry in a timely and transparent manner, and further assistance will be provided as necessary based on your location and applicable data protection laws.

Compliance with privacy standards is central to our mission at Skylarkix. If you have privacy-related concerns or wish to exercise your rights under applicable law, we invite you to reach out to us at [email protected].